Shipping policy
SHIPPING POLICY
Thank you for shopping with us. We are committed to providing a reliable and convenient shipping experience.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotional periods, or periods of high order volume, processing times may be slightly longer.
ESTIMATED DELIVERY TIME
After your order has been processed and shipped, estimated delivery generally takes 7–21 business days.
Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, customs procedures, or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase. Any available free-shipping promotions will also be displayed at checkout.
ORDER TRACKING
Once your order has shipped, tracking information will be provided when available. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
DELIVERY DELAYS
Occasionally, shipments may experience delays due to carrier operations, severe weather, holidays, customs procedures, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact us and we will assist you with checking the shipment status.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us promptly with your order number and relevant details.
We will review the situation and provide appropriate assistance in accordance with our store policies and applicable law.
DELIVERED BUT NOT RECEIVED
If tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors. You may also contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact us for assistance.
INTERNATIONAL SHIPPING
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also result in additional delivery delays.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
CONTACT US
If you have any questions regarding shipping, delivery, or your order, please contact us using the contact information provided on our website.
Last updated: September 28, 2026.